Customer may return new, unopened items within 30 days of delivery for a full refund.
Items should be returned in their original product packaging. The buyer will need to pay for the return shipments for any reason other than a damage, defect or error. A prepaid return label would be sent if it is our error.
All refunds go to the original purchaser. A full refund will be due provided the return is received within the return window.
Replacements and exchanges are supported; customers can also return their original order for a refund and create a new order for the replacement.
Custom orders may incur additional restocking fees.
Note: Made to order items incur a 25% cancellation fee if the order is canceled within 6 weeks of an order being placed. Sales for made to order items are final and returns are not allowed for made to order items.
Items classified as hazardous materials are not returnable. Please contact us for issues concerning these items.
Instructions on how to return items:
Visit the Return Center to create a return merchandise authorization
Print the returns slip and the shipping label
Include the returns slip inside the box and affix the shipping label to the box
You will receive email confirmation when the refund is processed